Privacy policy

Last Updated: April 15, 2026

1. Information We Collect

We collect information you provide directly to us:

  • Account & Order Data: Name, email address, billing address, payment information (processed securely via Shopify/PayPal/Stripe)
  • Technical Data: IP address, browser type, device information, pages visited (via cookies and analytics)
  • Communication Data: Emails, support requests, feedback you send us

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders (including digital delivery)
  • Send order confirmations, updates, and customer support responses
  • Improve our website, products, and user experience
  • Send marketing emails (only if you opt-in; you can unsubscribe anytime)
  • Comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), we process your data based on:

  • Contract: To fulfill your purchase agreement
  • Legitimate Interest: To improve services and prevent fraud
  • Consent: For marketing emails (you can withdraw anytime)

4. Data Sharing & Third Parties

We do NOT sell your personal data. We may share information with:

  • Shopify: To power our online store and process orders
  • Payment Processors: Stripe, PayPal (they handle payment data securely)
  • Email Service: Klaviyo/Mailchimp for order emails (if you opt-in for marketing)
  • Analytics: Google Analytics for website performance (anonymized data)
  • Legal Requirements: If required by law or to protect our rights

5. International Data Transfers

Nexa Formulation Vault is operated from the United States. If you are accessing our site from outside the US, your information may be transferred to, stored, and processed in the US, where data protection laws may differ. We ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal data only as long as necessary:

  • Order: 7 years (for tax/legal compliance)
  • Marketing: Until you unsubscribe or request deletion
  • Analytics data: Anonymized after 14 months

7. Your Rights

Depending on your location, you may have the right to:

  • ✅ Access, correct, or delete your personal data
  • ✅ Object to or restrict processing of your data
  • ✅ Request data portability (receive your data in a usable format)
  • ✅ Withdraw consent for marketing emails anytime
  • ✅ Lodge a complaint with your local data protection authority

To exercise these rights, email us at Contact@nexaformulationvault.com

8. Cookies & Tracking

We use cookies to:

  • Keep you logged in and remember your cart
  • Analyze website traffic via Google Analytics
  • Personalize content and ads (if you consent)

You can manage cookie preferences via your browser settings. Note: Disabling essential cookies may affect store functionality.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us data, contact us for immediate deletion.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with a new "Last Updated" date. Material changes will be notified via email or website notice.

11. Contact Us

Privacy inquiries:
📧 Email: Contact@nexaformulationvault.com
🏢 Nexababa LLC, New Mexico, USA
🌐 www.nexaformulationvault.com