Refund & Return Policy

At Nexa Formulation Vault, we are committed to delivering high-quality digital formulation guides. Please read our policy carefully before making a purchase.

Digital Products — No Physical Returns

All of our products are instant digital downloads (PDF format). Since digital files cannot be returned once downloaded, we do not accept returns on digital products.

When We Offer a Refund

We will issue a full refund in the following situations:

• You were charged but did not receive the download link
• The file is corrupted or cannot be opened
• You were accidentally charged twice for the same product

Non-Refundable Situations

We do not offer refunds in the following cases:

• You changed your mind after purchase
• You have already downloaded the file
• The product description was clearly stated and you did not read it before purchasing

Refund Request Window

Refund requests must be submitted within 7 days of the purchase date.

How to Request a Refund

To request a refund, please email us at info@nexaformulationvault.com with:

• Your order number
• The product name
• A brief description of the issue

We will respond within 2–3 business days.

Refund Processing

Approved refunds will be processed to your original payment method within 5–7 business days.

Thank you for trusting Nexa Formulation Vault. We value your satisfaction and are here to help!